Working together to shape a safer future

At Fideo, we understand the challenges individuals, organizations, and societies face when dealing with bad actors. Therefore, we are committed to providing the most comprehensive identity intelligence product available.

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We encourage our team members to join us in our mission to empower our customers to make informed decisions in real time, safeguard their resources, and protect themselves against potential risks.

A symbol of trust and good faith, Fides (Latin: Fidēs) serves as a symbol that motivates and inspires our values at Fideo. We know trust is the glue that holds societies together.

Values we live by

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We are awesome with people

Kindness is the core of well-nurtured, open, and inclusive relationships. We’re stronger when surrounded by people with diverse backgrounds and are committed to fair and equitable treatment of others.

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We relentlessly deliver and improve

We strive to evolve as we win and lose as a team. We’re brutally honest with ourselves and work to push our standards higher. We act with humility, and we learn from our mistakes for continuous improvement.

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We have grit

You can complain or do what’s right by taking action—you can’t do both. We persevere and sacrifice to achieve our goals and won’t let our communities, customers, or teammates down.

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We are mission obsessed

We are relentless in our pursuit to work with our customers to reliably protect identities and prevent fraud. Their success is our success and we create mutual trust through collaboration, attention to detail, and living up to our commitments.

We are awesome with people.
ALL people.

Everyone is welcome, regardless of their background. We are committed to a fair and equitable candidate attraction process. We encourage individuals with diverse backgrounds to apply for open roles, even if they don’t meet all of the criteria. We appreciate that talent is shaped in many different ways.

Our culture is diverse and inclusive, where employees feel comfortable and confident bringing their whole selves to work.

We are creative. We are driven. We are slightly different.

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Total rewards benefits package

Our work takes a team effort and we provide competitive, generous benefits to all team members.

Competitive compensation
Competitive compensation
Insurance benefits
Life-work synergy
Peer-to-peer recognition program
Career pathing program
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We believe the awesome people who help us build great things deserve ownership in the company. We offer each new hire equity, competitive compensation, and company bonuses, reviewed regularly to keep up with market trends.

  • Competitive salary
  • 401(K) retirement plan
  • Annual lump sum vacation bonus
  • $200 monthly work-from-home reimbursement
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We’ve got you covered—We want to ensure our employees and those they love are taken care of, so we provide a generous insurance package.

  • 100% employer-paid medical, dental, and vision coverage for employees and their dependents
  • Company-funded health reimbursement account (HRA)
  • 2 employee assistance programs (EAP)
  • Life, AD&D, and disability coverage
U.S. Medical Transparency Act: This link leads to the machine-readable files made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to easily access and analyze data.
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We offer a 100% remote, flexible, family-first schedule. We encourage all team members to respect their fellow employees’ schedules across multiple time zones. We also encourage team members to take advantage of their leave options.

  • Default remote work experience
  • Unlimited vacation time off
  • Annual lump sum vacation bonus
  • 28 company holidays (nearly 3x the national average)
  • 1 week office closure between Christmas and New Year’s
  • 6 weeks paid parental leave
  • 12 weeks paid maternity leave
  • Paid sick & bereavement leave
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We offer a peer-to-peer recognition program to provide multiple ways to recognize those on our global team for exemplifying our core values and going above and beyond to help a colleague.

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We’ve created career paths for every team to empower each employee’s success. We work with employees to create Individual Development Plans for career and personal goals.

Open roles

We empower connections between people and brands in real time. Ready to take on the challenge of a lifetime? Let’s talk.

Product Team

Account Manager

Job Description

As an Account Manager, your daily role and main responsibility will be to ensure operational success for our customers. The Account Manager leads the account on all matters of execution and support.  The Account Manager is responsible for the management of specified customer accounts including account service, project management, and financial accountability for retention. The Account Manager will be the first contact for all customer requests and will have relationships with important customer operational stakeholders to ensure that ongoing tasks are completed. They should be attentive to detail, display high energy and resourcefulness, as well as being customer friendly.  

At Fideo, we have embraced a distributed model of working to reach the best talent in the US. Roles can be filled in any of the following states: AZ, CO, FL, GA, IL, IN, MA, MI, MN, MO, NH, NJ, TX, VA, and WI. Please only apply if you currently live in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Position Responsibilities:

  • Operational Execution: Act as an ambassador internally and externally. Oversee flawless execution of operations and delivery of FullContact responsibilities related to terms of service. Onboard the customer with a white glove approach.
  • Planning: Contribute to Strategic Planning. Be a project manager with relation to proofs-of-concept, tests and/or complex implementations.  This includes scheduling meetings, compiling/distributing notes, tracking action items, ensuring follow-through on milestone deliverables, etc.
  • Coordination and Collaboration: Work closely with cross-functional teams, including sales, marketing, product and engineering, to gather relevant information, ensure accuracy, and incorporate input from subject matter experts. Work with senior team members on development and management of a profitable account plan.
  • Documentation: Maintain accurate records related to customer proposals, contracts, communications, plans and financials.
  • Customer Satisfaction: Keep senior management accurately informed regarding customer satisfaction. Contribute new concept ideas that enhance FullContact’s ongoing service of the customer. Creatively and proactively provide solutions to client business issues and challenges.
  • Manage Risk: Assess risk for each customer, identifying potential challenges, mitigation strategies, and contingency plans. Collaborate with legal regarding contractual requirements to minimize risks and ensure compliance.
  • Relentlessly Deliver and Improve: 
    • Stay updated on the customer’s industry and regulatory changes. 
    • Implement process improvements to enhance efficiency and effectiveness of our delivery. 
    • Support gathering of feature requirements and refinement including stakeholder interviews (and any required gap analysis), gathering and organizing supporting information, analyzing data and summarize findings for our product team; may function as a stakeholder proxy both authoring and validating acceptance criteria.
  • Culture: Provide leadership with respect to the FullContact culture and abide by FullContact’s values.

Position Requirements:

  • Bachelor's degree preferred
  • 4+ years of proven experience in supporting customer relationships within a specific industry or market segment
  • Advanced SalesForce experience
  • Possess strong planning, project management, communication and executional skills
  • The ability to interface and communicate with the client
  • The ability to meet or exceed client expectations in the area of account management
  • Should have high standards, a strong work ethic and be ability to function autonomously, while retaining team membership and spirit
  • Thorough and accurate ability to communicate
  • Ability to manage multiple priorities with strong organizational skills
  • 10% Travel Requirement
  • Must be comfortable working remotely

About Fideo:

At Fideo, we provide crucial intelligence to protect people, businesses, and communities. Our name is inspired by the concept of “Fides Publica,” which means public faith. We provide businesses access to billions of aggregated identity signals on people, devices, and behavior. Fideo applies trusted intelligence to power real-time identity verification and fraud protection.

Compensation and Benefits:

  • 80,000-100,000 base plus variable compensation, company-based bonus plan, and equity
  • We offer 100% covered medical, dental, and vision benefits for you and your family.
  • We are #defaultremote (fully and permanently remote).
  • Work-Life Harmony  - we want work to work for you and your family’s schedule.
  • A monthly reimbursement for recurring home office expenses.
  • Unlimited VTO (vacation time off) so you can recharge and relax when you need to.
  • Paid Parental Leave when you welcome a new member to your family.
  • Bereavement leave supporting the grieving process for the loss of both human and animal family members.
  • Rich Company holiday schedule, including mental health days, service days, 1/2 day Fridays in the summer, and the week between Christmas and New Year off!
  • We provide a prepaid HRA card for out-of-pocket medical, dental, and vision expenses.

All offers of employment at Fideo are contingent upon clear results of a thorough background check. Fideo is an Equal Opportunity Employer. Fideo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

By clicking on the “submit application” button and applying for a job at Fideo, you are agreeing to submit your data to Fideo for the purposes of determining qualification for the role. In addition, Fideo will keep the personal data you submit now for future recruiting and hiring processes.


 

Fideo is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We consider individuals with all backgrounds, consistent with legal requirements. For more details, please see EEO is the Law, Family and Medical Leave Act, and Employee Polygraph Protection Act. Our dedication to compliance ensures a fair and equitable environment for all employees.

Avoiding Recruitment Fraud

We post all open career opportunities on our website and do not use outside recruiting. Any potential candidates will be contacted directly by someone on our team using a fideo.ai email address.

Once a candidate receives an offer from us, they will receive an email from our HR Team with onboarding documents and will be sent equipment directly from someone on our team. We will never request that a new hire purchase their own onboarding equipment.

Learn more about recognizing fraudulent posts and protecting yourself from this FBI Warning.