Working together to shape a safer future

At Fideo, we understand the challenges individuals, organizations, and societies face when dealing with bad actors. Therefore, we are committed to providing the most comprehensive identity intelligence product available.

Connect with us
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We encourage our team members to join us in our mission to empower our customers to make informed decisions in real time, safeguard their resources, and protect themselves against potential risks.

A symbol of trust and good faith, Fides (Latin: Fidēs) serves as a symbol that motivates and inspires our values at Fideo. We know trust is the glue that holds societies together.

Values we live by

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We are awesome with people

Kindness is the core of well-nurtured, open, and inclusive relationships. We’re stronger when surrounded by people with diverse backgrounds and are committed to fair and equitable treatment of others.

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We relentlessly deliver and improve

We strive to evolve as we win and lose as a team. We’re brutally honest with ourselves and work to push our standards higher. We act with humility, and we learn from our mistakes for continuous improvement.

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We have grit

You can complain or do what’s right by taking action—you can’t do both. We persevere and sacrifice to achieve our goals and won’t let our communities, customers, or teammates down.

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We are mission obsessed

We are relentless in our pursuit to work with our customers to reliably protect identities and prevent fraud. Their success is our success and we create mutual trust through collaboration, attention to detail, and living up to our commitments.

We are awesome with people.
ALL people.

Everyone is welcome, regardless of their background. We are committed to a fair and equitable candidate attraction process. We encourage individuals with diverse backgrounds to apply for open roles, even if they don’t meet all of the criteria. We appreciate that talent is shaped in many different ways.

Our culture is diverse and inclusive, where employees feel comfortable and confident bringing their whole selves to work.

We are creative. We are driven. We are slightly different.

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Total rewards benefits package

Our work takes a team effort and we provide competitive, generous benefits to all team members.

Competitive compensation
Competitive compensation
Insurance benefits
Life-work synergy
Peer-to-peer recognition program
Career pathing program
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We believe the awesome people who help us build great things deserve ownership in the company. We offer each new hire equity, competitive compensation, and company bonuses, reviewed regularly to keep up with market trends.

  • Competitive salary
  • 401(K) retirement plan
  • $200 monthly work-from-home reimbursement
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We’ve got you covered—We want to ensure our employees and those they love are taken care of, so we provide a generous insurance package.

  • 100% employer-paid medical, dental, and vision coverage for employees and their dependents
  • Company-funded health reimbursement account (HRA)
  • 2 employee assistance programs (EAP)
  • Life, AD&D, and disability coverage
U.S. Medical Transparency Act: This link leads to the machine-readable files made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to easily access and analyze data.
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We offer a 100% remote, flexible, family-first schedule. We encourage all team members to respect their fellow employees’ schedules across multiple time zones. We also encourage team members to take advantage of their leave options.

  • Default remote work experience
  • Unlimited vacation time off
  • 19 company holidays
  • 1 week office closure between Christmas and New Year’s
  • 6 weeks paid parental leave
  • 12 weeks paid maternity leave
  • Paid sick & bereavement leave
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We offer a peer-to-peer recognition program to provide multiple ways to recognize those on our global team for exemplifying our core values and going above and beyond to help a colleague.

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We’ve created career paths for every team to empower each employee’s success. We work with employees to create Individual Development Plans for career and personal goals.

Open roles

We empower connections between people and brands in real time. Ready to take on the challenge of a lifetime? Let’s talk.

Engineering

Senior Platform Engineer

About the Role:
Fideo Intelligence transforms massive datasets into real-time fraud-detection insights that protect people and organizations worldwide. As our Senior Platform Engineer, you’ll own the end-to-end reliability and performance of Fideo’s real-time fraud-detection backbone. You’ll spend half your time architecting, securing, and operating our AWS environments, and half your time as a backend engineer building and optimizing microservices. Your work directly impacts our ability to process millions of events per day with sub-100 ms latency, maintain SOC 2 controls, and stay ahead of emerging threats.

You’ll drive AWS best practices, designing VPCs, IAM policies, networking, and container platforms (EKS/ECS), to ensure high availability and airtight security. You’ll lead vulnerability assessments, patch cycles and compliance initiatives, documenting controls and guiding audits to keep us SOC 2 ready.

On the code side, you’ll design, implement and tune Java microservices that power our streaming pipelines and customer-facing APIs. You’ll identify hotspots, refactor for scale, and instrument services with metrics, logs, and distributed tracing, turning data into actionable insights on demand.

Working on a tight-knit team of five engineers, you’ll wear multiple hats: automating CI/CD, defining SLIs/SLOs, responding to incidents, and evolving our observability framework. You’ll partner with product, data, and security leads to translate requirements into resilient, high-throughput systems, and mentor peers in both SRE and backend best practices.

Ideal Candidate:
Our ideal candidate is a hands-on engineer who is passionate about building reliable systems and thrives in high-performance environments. You are naturally curious, enjoy deep dives into complex problems, and excel at identifying and resolving issues in real-time systems. You are fluent in DevOps and AWS, and you seamlessly flex between operations and backend development to ensure our systems achieve and maintain high availability. You relish working on a small, agile team (we are five engineers) and wearing many hats to design, build, and operate scalable, resilient infrastructure.

Core Responsibilities:

  • Real-Time Pipelines & Streaming
    • Design and optimize low-latency, high-throughput data systems (Kafka, Scylla, MySQL)
    • Maintain and enhance data ingestion/delivery systems
  • Microservices & APIs
    • Develop scalable, fault-tolerant services (Java, predominantly) handling thousands of RPS
    • Profile, refactor and tune for latency, resource utilization and horizontal scaling
    • Design, document and conduct disaster recovery reliability testing
  • Cloud, Security & Compliance
    • Architect, deploy and maintain AWS (ECS, Lambda, VPC, IAM, RDS) tracking in Terraform
    • Lead security: vulnerability remediation, patch management, least-privilege policies
    • Drive SOC 2 compliance: implement controls, support audits, document processes
  • Reliability & Automation
    • Define SLIs/SLOs; onboard services into observability (Prometheus, Grafana, ZenDuty)
    • Build CI/CD pipelines (GitActions, Docker), runbooks, and self-healing mechanisms
    • Diagnose and resolve incidents; conduct blameless postmortems
  • Collaboration & Documentation
    • Partner with product, data, and security teams on architecture and feature delivery
    • Mentor peers in SRE best practices and backend clean-code principles
    • Document systems, workflows, and drive continuous process improvements

Requirements:

  • 6+ years engineering experience in real-time systems or platform roles
  • 3+ years hands-on backend dev: Java, Scala, or Go
  • Expertise with Kafka (or similar), event-driven architectures, and NoSQL (ClickHouse, Scylla, Cassandra)
  • Proficiency with RDBMS (MySQL, PostgreSQL)
  • Deep understanding of networking (DNS, load balancing, latency optimization)
  • Solid AWS cloud expertise and cloud-native service deployment
  • Skilled with CI/CD, Docker and Kubernetes or ECS
  • Infrastructure as code: Terraform or CloudFormation
  • Observable systems: Prometheus, Grafana, PagerDuty (or similar)
  • Strong debugging skills for distributed, real-time applications
  • Excellent communication and clear technical documentation

Nice to Have:

  • Hands on experience working with ML models and AI
  • Background in financial or fintech space with an understanding of fraud

About Fideo:

At Fideo, we provide crucial intelligence to protect people, businesses, and communities. Our name is inspired by the concept of “Fides Publica,” which means public faith. We provide businesses access to billions of aggregated identity signals on people, devices, and behavior. Fideo applies trusted intelligence to power real-time identity verification and fraud protection.

At Fideo, we have embraced a default remote work environment in the US. Roles can be filled in the following states: Colorado, Florida, Georgia, Massachusetts, Missouri, New Hampshire, and Texas. Please only apply if you live in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift

Compensation and Benefits:

  • $140,000 - $165,000 base plus company-based bonus plan and equity.
  • We offer you and your family 100% covered medical, dental, and vision benefits.
  • We are #defaultremote (fully and permanently remote). We plan to get the entire team together in person at least once a year.
  • Work-Life Harmony  - we want work to work for you and your family’s schedule.
  • A monthly reimbursement for recurring home office expenses.
  • Unlimited VTO (vacation time off) so you can recharge and relax when needed.
  • Paid Parental Leave when you welcome a new member to your family.
  • Bereavement leave to support the grieving process for the loss of both human and animal family members.
  • The rich Company holiday schedule includes the week between Christmas and New Year off!
  • We provide a prepaid HRA card for out-of-pocket medical, dental, and vision expenses.

All offers of employment at Fideo are contingent upon clear results of a thorough background check. Fideo is an Equal Opportunity Employer. Fideo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

By clicking on the “submit application” button and applying for a job at Fideo, you are agreeing to submit your data to Fideo for the purposes of determining qualification for the role. In addition, Fideo will keep the personal data you submit for future recruiting and hiring processes.

Apply Now

Sales

Senior Partnership Account Executive

We are looking for an experienced partnership executive with a demonstrable record of success to grow our channel partner programs. The candidate should also be capable and comfortable with direct sales to end users of our products. The Senior Partnership Account Executive will be responsible for evaluating and improving our processes for finding and managing partners and defining program objectives and timelines. You will be charged with establishing repeatable, data-driven practices, and overseeing a program that continually drives meaningful revenue and retention. This role has the latitude to take ownership of the full sales cycle with direct customers, with a focus on driving new business revenue with target accounts. This role is intended for an experienced SaaS sales professional with a proven background of quarterbacking multiple internal resources toward successfully closing complex engagements. 

‍You will have a significant impact on our growth and trajectory as a company. As Fideo grows, this position will take on increasing responsibilities. 

‍Responsibilities:

  • Collaborate with internal team members (sales, customer success, marketing, legal, product, and engineering) to optimize joint selling and marketing strategies for driving revenue through the partner ecosystem
  • Evaluate and improve our processes for finding, managing,  prioritizing, and monetizing partners
  • Have a deep understanding of our 2 products, value propositions, competitive landscape, and the role of partners in driving success
  • Develop, monitor, and adjust the strategy, ideal partner profiles, and practices to continuously improve results
  • Establish clearly defined goals for each partner relationship, and update and maintain proper reporting metrics and funnel management
  • Perform quarterly partner reviews of established goals
  • Attend conferences to meet with current and prospective partners, as well as their end customers
  • With direct sales opportunities, responsible for the execution of the full sales cycle

‍Requirements:

  • 10+ years of partnership development experience in financial services, specifically working with credit unions, community and regional banks, fintech providers, processors, payment providers, and program managers
  • Experience working with Alloy a plus
  • Proven track record of overseeing a SaaS partnership program that drives substantial revenue
  • Deep knowledge of our ecosystem with extensive personal networks in the ecosystem
  • Strategic and analytical thinker who understands technology and business strategy
  • Clear communicator with an ability to inspire internal and external stakeholders
  • Strong executive presence with proven ability to report and explain objectives and results, and present to executives, and relevant strategic partners
  • Proven record of achieving targets and driving revenue in a high-growth, rapidly evolving organization
  • Passionate about Fideo’s mission
  • Willing to travel and attend conferences; likely 1-2 trips per quarter

About Fideo:

At Fideo, we provide crucial intelligence to protect people, businesses, and communities. Our name is inspired by the concept of “Fides Publica,” which means public faith. We provide businesses access to billions of aggregated identity signals on people, devices, and behavior. Fideo applies trusted intelligence to power real-time identity verification and fraud protection.

At Fideo, we have embraced a default remote work environment in the US. Roles can be filled in the following states: Colorado, Florida, Georgia, Massachusetts, Missouri, New Hampshire, and Texas. Please only apply if you live in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.

Compensation and Benefits:

  • $125,000 - $150,000 base plus company-based bonus plan, variable compensation plan, and equity.
  • We offer you and your family 100% covered medical, dental, and vision benefits.
  • We are #defaultremote (fully and permanently remote). We plan to get the entire team together in person at least once a year.
  • Work-Life Harmony  - we want work to work for you and your family’s schedule.
  • A monthly reimbursement for recurring home office expenses.
  • Unlimited VTO (vacation time off) so you can recharge and relax when needed.
  • Paid Parental Leave when you welcome a new member to your family.
  • Bereavement leave to support the grieving process for the loss of both human and animal family members.
  • The rich Company holiday schedule includes the week between Christmas and New Year off!
  • We provide a prepaid HRA card for out-of-pocket medical, dental, and vision expenses.

All offers of employment at Fideo are contingent upon clear results of a thorough background check. Fideo is an Equal Opportunity Employer. Fideo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

By clicking on the “submit application” button and applying for a job at Fideo, you are agreeing to submit your data to Fideo for the purposes of determining qualification for the role. In addition, Fideo will keep the personal data you submit for future recruiting and hiring processes.

Apply Now

Fideo is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We consider individuals with all backgrounds, consistent with legal requirements. For more details, please see EEO is the Law, Family and Medical Leave Act, and Employee Polygraph Protection Act. Our dedication to compliance ensures a fair and equitable environment for all employees.

Avoiding Recruitment Fraud

We post all open career opportunities on our website and do not use outside recruiting. Any potential candidates will be contacted directly by someone on our team using a fideo.ai email address.

Once a candidate receives an offer from us, they will receive an email from our HR Team with onboarding documents and will be sent equipment directly from someone on our team. We will never request that a new hire purchase their own onboarding equipment.

Learn more about recognizing fraudulent posts and protecting yourself from this FBI Warning.